A breath of fresh air…
“We have used the same powered access supplier nationally for the last 20 years, we got fed up with the poor quality machines and them taking no ownership when things go wrong. We had a machine turn up to site with the Anti Entrapment bar hanging off and it was as though the blame was already put on us without the machine being off loaded.
We started to look around at different options and used a couple of suppliers but none of them were a patch on Mainline. We saw one of the New Dingli 2212’s on a site at Donington that we were working on.
From the very first phone call, Mainline was easy to deal with and nothing was too much trouble. The account was open in a couple of hours and the machine was on site and ready to use the following morning. When we needed more machines at short notice this was never an issue and if there wasn’t a machine available there was always options that they would offer. It’s a breath of fresh air to use a company that actually took the time to understand our requirements, even to get a phone call from the driver to let us know where the machine has been left. You always hear a smile down the phone and that’s what gives us confidence in the machines and service.”
Maria, Managing Director
Mainline go the extra mile…
I would like to take the time to thank you and your Team for the last minute support you provided on Friday evening, (including your delivery drivers) as they also follow the same positive “can do- will do” attitude.
The request to deliver the following to the centre of Birmingham 3 x cherry pickers, 6 x scissors, 10 harnesses, 1 x 17 mtr Telehandler and 1 x 10 kva Transformer within 2 hrs.
I cannot think of many companies that would rise to the challenge with such a positive “can do” approach especially given it was 3pm on a Friday evening.
It’s worth mentioning that my client told me “getting the quantities of equipment before Monday would be impossible” it put a smile on my face when your drivers arrived with a full compliment of access equipment within the hour. The job has since been completed and we have a very happy customer.
Once again please extend my Thanks to your Company.
The Glazing of Glass Wharf
The city of Bristol is gradually regenerating, especially in the old docklands area known as Temple Quay. Glass Wharf is a south facing waterside promenade with more than its fair share of fashionable bars, cafes and restaurants. It also provides aspirational office space for many businesses and a great environment for local people to enjoy.
A major improvement project is underway as one of the impressive glass sided buildings needs to be completely re-glazed. The work is being carried out by The Glazing Face, an expert glazing solutions provider catering specifically for commercial, industrial and public service buildings.
Mainline Access & Training have supplied specialist access equipment required to carry out the delicate work. One of Mainline’s 25 metre scissor lifts provides the perfect working platform for the workforce as they painstakingly replace each and every individual pane of glass on the massive building. There are very few machines in the UK that can provide this degree of access and The Glazing Face needed to get to work quickly. Mainline’s rapid response meant that the project was able to start promptly as required.
“After winning the works at Glass Wharf, Bristol, our client, Balfour Beatty, wanted us to have a prompt start. There seemed to be a shortage of suitable equipment in the UK at the time and we were badly let down by our existing MEWP supplier on more than one occasion. We were contacted by Lee Bodfield (National Sales Manager at Mainline Access & Training) who asked if he and Mainline could help. The service has been impeccable and a machine was delivered to site within a couple of weeks of our first discussions. After being on site for about a week, our client wanted a second team to start on another part of the building and again, Lee has provided a prompt service and a machine promised in a week. Excellent service so far and looking forward to a long relationship with Mainline”.
The Glazing Face
Mainline & Drayton Manor
“Drayton Manor has been a customer of Mainline for numerous years; we have always been very satisfied with the level of equipment and service Mainline have provided. Our relationship is of a personal nature now and a strong bond has been developed through a very good working relationship and understanding of our requirements.
Nothing is ever too much trouble no matter how little notice is given when we’re just not quite sure what we need. If needs be, a staff member will come to site and assess what we require to ensure we get the right piece of equipment.
Mainline go the extra mile to ensure full customer satisfaction, I can confidently call them and they will do their utmost to take the problem from me so I can get on with my other duties”.
Dinosaurs Unleashed in the Midlands!
Dinosaurs came back from extinction and roamed the earth once again in the Dinosaur Valley attraction at Twycross Zoo.
Mainline sponsored the attraction supplying the necessary hire machinery to unload the fifteen life-sized dinosaurs, a task that required careful planning and delicate handling to ensure no animals were injured in the process!
The display gave visitors a once-in-a-lifetime opportunity to get up close and personal with the dinosaurs including the popular Tyrannosaurus Rex and Stegosaurus; with the state-of-the-art animatronics bringing the dinosaurs back to life in a way like never before.
Carole Williams, our Director said “We were proud to have the opportunity to sponsor the event. It is important that the next generation learn about the impacts of extinction and the process of evolution. As a long term supplier to Twycross Zoo we are always happy to support them in any situation.”
Every December, Ashby Rotary Club organises Santa Sleigh Runs around the local area. With Mainline as their trusted supplier, we provided them with the Generators that powered the Sleigh, Lights and Music.
Due to the success of the events, we received some lovely feedback
“A very brief few words to say a big thank you for all your support in supplying a generator for our 2017 Santa Sleigh Runs.
The sleigh was out most evenings leading up to Christmas, and was also positioned at either Market Street Ashby -De-La-Zouch, Tesco, Aldi or Marks and Spencer’s food hall at the weekends. During this period, your generator provided power to the sleigh, and without it, Christmas lights and music would not have been possible.
The final total for the money raised by the sleigh runs has not yet been confirmed, but early indications are that this will exceed six thousand pounds, which will be distributed between our main charity, STEPS, and several other Rotary charities.
I’m sure you’ll agree that this was indeed a very successful year for the sleigh runs, and on behalf of Ashby Rotary Club, I once again say thank you for all your support for which we are truly grateful.”
Ashby Rotary Club, Richard Vans – Chair of Community Services
Mainline gives Twycross Zoo a lift
Twycross Zoo approached Mainline tool and plant hire for advice and assistance with a specialised lifting job, with the advice and recommended equipment that we subsequently hired enabling the job to be completed in a safe and efficient manner. The driver employed to operate the lifting equipment was accommodating and understanding to the needs of the job and his skills and competency ensured that a unique job was completed to our requirements and satisfaction. We would not hesitate to consider using Mainline again in the future.
Funky Tents sing our praises…
Funky Tents opened an account with us after having received one of our mailers through their letter box. Here’s what they had to say about us after a recent event…
“As always the generators performed. As I keep saying to my manager, I really am glad the Mainline postcard came through the door at that time. Thank you again for all your help so far”
Funky Tents & Events
This is the mailer they received
Power equipment supplied to Chatsworth House Food & Drink Fair
“We soon discovered that Mainline make this challenging requirement very straightforward. With a ‘can do attitude’ it is easy working with Mainline. They provide a solution that you can be confident will do the job well, on time and on budget! I like working with them because nothing is too much trouble and they will always go the extra mile”
We are a customer with Mainline and have been very happy with the service we have received. The team has gone above and beyond to ensure that our needs have always been met. As an NPORS accredited training provider it is essential that we only have quality equipment which they have nailed every time. We have no hesitation in using and recommending Mainline to any new or potential customers.Alison Callow
Director - Finnoah Training & Services Ltd.
Mainline have always been very helpful, and nothing has been out of their depth, deliveries are always prompt and delivered when promised. Being able to help us out for powered access and plant hire for a project in Belgium with no issues speaks volumes and also helped us paying upfront as a proforma, it is all these reasons Mainline receive repeat business.Jag Gohil
Head of Procurement
As a new company K C Machine Movers have gone from strength to strength even with Covid we have been extremely busy. With the help of one our partners Mainline Group we have been able to fulfil our jobs and have satisfied our clients. Mainline have helped us every step of the way for all access and plant.Rob Peters
We have been working with Mainline for over 5 years, we can honestly say the service has been invaluable. Same day, next day or PPM bookings never an issue on a multitude of equipment. Always delivered first class service, training and equipment.Lee Murphy
A well recommended business to deal with.
We introduced Mainline into our Supply Chain to provide a credible alternative to our traditional powered access providers. We were quickly impressed to learn that their product offering went far beyond the usual equipment and coupled with their excellent response times and service levels they have quickly embedded themselves as our go-to team to support us on many of our projects, regardless of size. They are a highly valued and trusted member of our Supply Chain and a credit to independent companies everywhere.John Eggington
Group Procurement Manager - Systems adi Group
Mainline have been one of the easiest access suppliers have dealt with. It speaks absolute volumes when they call on the morning to say there is an issue with a machine but its no issue to get an alternative providing the machine is suitable. We received a new 1823DC and it was much better than what we were expecting. We don't even consider going elsewhere now.Russell Kubkoas
I would just like to say thank you for sorting out the Genie Z135 and the pressure washer bowser for our task at Nestle, cleaning the boiler house roof and silo, with your prompt advice and delivery we were able to complete the tasks required quickly and efficiently for our customer.Phil Hickman
R.L.Harrison Construction ltd
Mainline are always on time and we’re very happy with the machines and the service. We’re totally satisfied with how we work together in partnership to get the right machine for each of our jobs.Peter Gration
Contracts Manager (Huck Tek Ltd)
A cherry picker was delivered to UPG in Tamworth and then Lichfield. The service was excellent, though Sam Murphy did 90% of the work the three drivers were great, very polite and we had a bit of a laugh. An absolutely amazing experience with these people from Mainline!John the Painter
I cannot think of many companies that would rise to the challenge with such a positive "can do" approach especially given it was 3pm on a Friday evening. It's worth mentioning that my client told me "getting the quantities of equipment before Monday would be impossible" it put a smile on my face when your drivers arrived with a full compliment of access equipment within the hour.Guy Hadfield
Project Engineer, Beck-Pollitzer
This wouldn’t have been possible without support from a number 1 supplier like Mainline
Project Engineer, Beck-Pollitzer
“I would like to say that from first contact with Mainline and speaking to Jennifer I was impressed. The job was carried out safely, efficiently and very competitively in the shortest of times and included training. I will definitely be using Mainline's services again in the future. I was particularly impressed by the machine's capabilities. Thank you once again. A very large pat on the back for Jennifer can't fault her.”S J Smith